We are seeking a highly experienced and commercially driven Specialised Depot Repair Centre Manager to lead and scale our centralised repair operations. This is a management role that goes beyond traditional repair management - the ideal candidate will proactively source, build, and manage an ecosystem of technology partners, OEMs, component suppliers, and third-party specialists to extend our repair capabilities across new product categories, technologies, and service tiers.
You will be responsible for transforming the depot into a revenue-generating centre of excellence - driving new business acquisition, expanding service offerings, and establishing the depot as a preferred repair partner for enterprise clients, channel partners, and OEMs.
Key Responsibilities
Depot Operations & Repair Excellence
- Lead end-to-end depot repair operations, ensuring world-class quality, turnaround times, and cost efficiency across all repair lines.
- Establish and enforce standardised repair processes, quality frameworks (e.g., ISO 9001, IPC standards), and KPI-driven performance management.
- Manage workforce planning, technician training, and skills development to support evolving repair technologies.
- Oversee inventory, spare parts management, and reverse logistics to optimise repair cycle times and reduce costs.
- Drive continuous improvement initiatives using Lean, Six Sigma, or equivalent methodologies.
Ecosystem Development & Capability Expansion
- Identify, evaluate, and onboard strategic partners, OEMs, component suppliers, and specialist repair vendors to extend the depot's repair capabilities into new product lines and technologies.
- Build and maintain a robust partner ecosystem that enables multi-brand, multi-technology repair services (e.g., IT hardware, IoT devices, medical devices, industrial equipment, EV components).
- Negotiate partnership agreements, service-level agreements (SLAs), and commercial terms to ensure mutually beneficial and scalable relationships.
- Stay ahead of emerging repair trends, technologies, and certifications to position the depot as an industry leader.
- Develop authorised repair centre accreditations with key OEMs and technology brands
Sales, Business Development & Revenue Growth
- Act as the commercial leader for the depot - identifying new revenue streams, winning new client contracts, and expanding wallet share with existing customers.
- Develop and execute a business growth strategy that positions the depot as a preferred repair partner for enterprise clients, resellers, insurers, and OEMs.
- Build and manage a sales pipeline for depot repair services, including managed repair programmes, warranty support, refurbishment services, and asset recovery.
- Create compelling service propositions and pricing models tailored to different customer segments and verticals.
- Collaborate with marketing and sales teams to develop go-to-market strategies, RFP responses, and client presentations.
- Track and report on revenue performance, margin contribution, and growth metrics.
Stakeholder & Client Management
- Serve as the primary point of contact for key clients and partners, ensuring exceptional service delivery and relationship management.
- Conduct regular business reviews with clients and partners to identify upsell opportunities and address service gaps.
- Report to senior leadership on depot performance, growth initiatives, and strategic recommendations.
Qualifications & Experience
Required
- 10+ years of experience in depot repair, service centre management, or after-sales operations, with at least 5 years in a management role.
- Proven track record of building and managing partner ecosystems, vendor networks, or strategic alliances in a repair/service environment.
- Demonstrated success in driving revenue growth, winning new business, and expanding service capabilities through commercial initiatives.
- Deep technical understanding of repair processes across multiple product categories (e.g., IT, telecom, consumer electronics, industrial equipment).
- Strong commercial acumen with experience in P&L management, pricing strategy, and contract negotiation.
- Experience with quality management systems (ISO 9001, IPC, or equivalent) and continuous improvement methodologies.
- Exceptional leadership skills with a track record of building and developing high-performing, multi-disciplinary teams.
Preferred
- Experience in securing OEM authorised repair centre status for major technology brands.
- Background in managed services, circular economy, or asset lifecycle management.
- Familiarity with ERP/repair management systems (e.g., SAP, ServiceNow, or bespoke depot management platforms).
- MBA or relevant postgraduate qualification is a plus.
- Industry certifications such as Lean Six Sigma Black Belt, ITIL, or equivalent.
