Specialised Depot Repair Centre Manager

We are seeking an experienced and commercially driven Specialised Depot Repair Centre Manager to lead and scale our centralised repair operations. This is a management role that goes beyond traditional repair management the ideal candidate will proactively source, build, and manage an ecosystem of technology partners, OEMs, component suppliers, and third-party specialists to extend our repair capabilities across new product categories, technologies, and service tiers.

KEY RESPONSIBILITIES:

Depot Operations & Repair Excellence

Lead end-to-end depot repair operations, ensuring world-class quality, turnaround times, and cost efficiency across all repair lines.

Establish and enforce standardised repair processes, quality frameworks (e.g., ISO 9001, IPC standards), and KPI-driven performance management.

Manage workforce planning, technician training, and skills development to support evolving repair technologies.

Oversee inventory, spare parts management, and reverse logistics to optimise repair cycle times and reduce costs.

Ecosystem Development & Capability Expansion

Identify, evaluate, and onboard strategic partners, OEMs, component suppliers, and specialist repair vendors to extend the depot's repair capabilities into new product lines and technologies.

Build and maintain a robust partner ecosystem that enables multi-brand, multi-technology repair services (e.g., IT hardware, IoT devices, medical devices, industrial equipment, EV components).

Stay ahead of emerging repair trends, technologies, and certifications to position the depotas an industry leader.

Stakeholder & Client Management

Serve as the primary point of contact for key clients and partners, ensuring exceptional service delivery and relationship management.

Conduct regular business reviews with clients and partners to identify upsell opportunities and address service gaps.

Report to senior leadership on depot performance, growth initiatives, and strategic recommendations.

Requirements

5+ years of experience in depot repair, service centre management, or after-sales operations, with at least 2 years in a management role.

Proven track record of building and managing partner ecosystems and vendor networks in a repair/service environment.

Deep technical understanding of repair processes across multiple product categories (e.g., IT, telecom, consumer electronics, industrial equipment).

Experience with quality management systems (ISO 9001, IPC, or equivalent) and continuous improvement methodologies.

Leadership skills with a track record of building and developing high-performing, multidisciplinary teams.