Solutions Analyst, Advanced Operations Solutions (Systems)

The solution analyst will support the execution and implementation of the system enhancements in Life Operations.

Responsibilities:

• Actively involved in delivery and implementation of strategic initiatives and enhancements requested for new product launch.

• Lead discussions with the business on understanding the processes and document the rules and enhancements that are needed.

• Prepare and review that the business requirements are comprehensive and they meet the business needs taking into consideration future needs and changing business needs.

• Evaluate alternative high-level solutions with Information Technology and make appropriate recommendations to the users.

• Translate business requirements into test scenarios, conditions and expected results for user acceptance testing (UAT).

• Conduct/review UAT and responsible for UAT sign off.

• Collaborate and prioritise the changes with the users and other key stakeholders if there are gaps in the business requirements so that the agreed launch timeline will not be impacted.

• Contribute to the overall planning/re-planning of the project timeline and resources, effective monitoring of the project status and plans.

• Provide guidance to OSS UAT supporting team.

• Prepare/Review training materials.

• Actively seek continuous improvements in her/his area of expertise so that she/he continues to be relevant to the business.

Requirements:

• Diploma or Degree Holder in Business IT, Computer Science or a related discipline

• Candidates with more than 7 years working experience in life insurance operations and with knowledge in both operation and system areas are preferred.

• Able to make decisions

• Strong analytical and problem-solving skills

• Good verbal and written communication skills and good interpersonal skills

• Able to multi-task, meet tight deadlines and work in a fast-paced environment to make things happen

• Able and willing to be hands-on.