Role:
- Manage, administer, and support Cisco Unified Communications Manager (CUCM 14/15) in a high-availability environment
- Perform CUCM upgrades and patching with minimal or zero downtime
- Maintain CUCM clusters including backup, restore, certificate management, and health monitoring
- Configure device pools, regions, locations, and LDAP synchronization
- Design and implement SIP trunks, PRI circuits, and Cisco CUBE gateway integrations
- Configure dial-peers, translation rules, route patterns, and call routing logic
- Implement outbound-only PRI links without impacting production systems
- Manage MGCP, SIP, and analog gateways including VG224Support BT trading voice systems including turret platforms (IPTrade)
- Perform upgrades, failover configuration, and troubleshoot trading voice environments
- Administer Cisco UCCE 12.5 including agent creation, skill groups, team profiles, and Finesse/CAD configuration
- Develop and maintain ICM scripts for call routing
- Manage call flows and configurations in SAMWIN contact center
- Work with Cisco routers, switches, and gateways for voice/data integration
- Manage authentication systems using Cisco ISE (RADIUS/TACACS)
- Develop and execute automation scripts (Python) for bulk configurations
- Optimize call routing and system performance across UC environments
Requirements:
- Minimum of 6 years of experience in Unified communications engineering.
- Experience in working in a banking or financial services industry is required.
- Bachelors degree in Computer science or similar relevant education background
- Experience with Python scripting is required.
- Experience in performing advanced troubleshooting using tools such as debug ccapi, ISDN Q931, Wireshark, and RTMT
- Strong hands-on experience with Cisco CUCM (v11.5 to 15.x)
- Expertise in SIP, PRI, CUBE, MGCP, and VoIP protocols
- Experience with Cisco UCCE/UCCX and contact center technologies
- Strong troubleshooting skills in voice and network environments
- Experience in banking or trading voice systems is highly preferred
- Knowledge of monitoring tools such as RTMT, SolarWinds, Cisco Prime
- Familiarity with Linux/Windows servers for UC backend support
- Experience with Oracle SBC
- Exposure to Verba recording systems
- Knowledge of SAMWIN contact center platform
- Familiarity with BT trading voice systems and turret platforms
EA Reg. No. 25C2690 | EA License No. R1330510
