Social Media Manager

Core Skillsets

• End-to-end social media management across TikTok, YouTube, X, Meta
• Strong client servicing and stakeholder management
• Content planning and calendar management
• Community management (comments, DMs, escalation handling)

Experience & Background

• 3–6 years in social media, digital marketing, or agency roles
• Experience managing multiple accounts/workstreams simultaneously
• Proven track record in reporting and campaign optimisation

Operational Capabilities

• Day-to-day coordination across internal teams (creative, media, client)
• Ability to translate client briefs into actionable deliverables
• Manage timelines, approvals, and ensure smooth delivery workflows

Analytics & Reporting

• Proficient in social analytics tools (native + third-party)
• Able to derive insights and translate them into recommendations
• Experience preparing monthly reports, campaign summaries, post-mortems

Mindset & Traits

• Highly organised, detail-oriented, and process-driven
• Strong communication skills (clear, concise, diplomatic)
• Proactive problem-solver who can anticipate issues before they escalate
• Comfortable in fast-paced, high-volume environments

Nice to Have

• Paid media understanding (boosting, basic performance metrics)
• Experience with social listening tools
• Exposure to regional/global account management