Shift Supervisor

Report to: Store Manager

Job Summary

As Duty Supervisor, you are in charge of daily store operations during your shift. You lead the barista team to deliver high-quality coffee and sincere customer service, uphold brand operational and food safety standards, and act as the store's on-site manager when the Store Manager is absent.

Key Responsibilities

Lead the team to deliver consistent premium coffee and great guest experience.

Assist Store Manager with weekly/monthly rosters, manpower allocation and sales targets.

Manage shift operations: product quality check, store cleanliness, inventory control, equipment fault reporting, promotions & membership recommendations.

Train new baristas and trainee baristas, improve team's coffee skills and operational capability.

Handle daily operational issues and emergencies, ensure full food safety compliance.

Take full store management responsibility when Store Manager is off-duty

Requirements

1. Hands-on shift / store leadership experience in Singapore F&B / coffee industry basic knowledge of local employment, taxation and food safety regulations.
2. Bilingual in Mandarin & English, able to serve local customers.
3. New store opening / brand launch experience is preferred.
4. Practical skills: rostering, inventory ordering, cost control and staff training.
5. Service-oriented, able to work under pressure, proactive and willing to share knowledge.
6. Diploma or above, minimum 2 years experience as shift leader / store manager in coffee, F&B or chain retail.
7. Proficient in Microsoft Office for store reports.