Job Summary
Harry's seeks a motivated Restaurant Supervisor to oversee daily operations, ensure excellent customer service, maximize revenue, and lead staff training and compliance in a casual dining restaurant and bar.
Responsibilities
- Support the manager and assistant manager in executing daily outlet operations to ensure smooth service delivery
- Deliver attentive guest service by addressing needs and recommending promotional items to enhance customer experience and sales
- Manage and reconcile all cash transactions in the outlet during manager's absence to ensure financial accuracy and security
- Coach and train new and existing staff to consistently apply Harry's service and operational standards
- Oversee proper opening and closing procedures of the outlet to maintain operational readiness and security
- Report operational issues promptly to the manager to facilitate timely resolution and continuous improvement
- Maintain outlet cleanliness and upkeep to ensure a safe and welcoming environment for guests and staff
- Manage inventory control to ensure adequate stock levels and minimize waste
- Lead recruitment efforts and conduct staff training to build a competent and motivated team
- Supervise staff performance and provide constructive feedback to support professional growth and service quality
Required competencies and certifications
- Minimum 2-3 years of experience in food and beverage operations
- Professional communication skills to effectively interact with guests and team members
- Commitment to delivering quality service and possessing food and beverage knowledge
