Sharepoint Analyst

Job Description:

• O&S support: to provide operation and support for application maintenance and ensure that SLAs (service level agreements) are met.
• Change Requests: to develop software based on requirements and ensure applications are working to specification, program codes have conformed to standards and are delivered with quality, meeting schedule and requirements.

Responsibilities:

• Provide Level 2/3 support for SharePoint environments, including troubleshooting and resolving incidents, service requests, and technical issues.
• Monitor system performance, security, and compliance, and implement necessary patches and updates.
• Ensure Response Time and Defect Turn-around Time meet contractual KPI
• Incident Management: Perform troubleshooting and rectification of issue reported.
• Problem Management: Conduct root cause analysis & implement pro-active measures.
• Service Request: Perform general SharePoint administrative tasks and writing Power Shell scripts as part of service request.
• Change Request Assessment: Carry out requirements gathering and assessment on the effort and timeline require for the Change Request based on the requirement provided.
• Change Request: Carry out technical design, technical construction, testing, implementation and deployment for the Change Request.
• Escalate critical problems to the Group Lead / Project Manager.
• Perform standby duties or other urgent duties if required.

Requirements:

• Degree / Diploma in Computer Science, Computer Engineering / Information Technology related field, or IT equivalent.
• Strong troubleshooting skills and analytical mind with problem-solving aptitude.
• Knowledge in SharePoint .
• Possess initiative and disposition with a strong commitment and orientation towards results and high-quality standards.
• Team player with strong communication and interpersonal skills.
• Self-motivator with a positive attitude and with high energy.
• Willingness to pick up new skills.