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ITCAN PTE. LIMITED

#SGUNITED JOBS - Service Desk Analyst (Technical Support)

ITCAN PTE. LIMITED
Early Applicant
  • Posted 25 days ago
  • Be among the first 20 applicants
1-4 Years
SGD 2,000 - 3,800 per month
Singapore, Cecil Street

Job Description

  • Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
  • Provide First Call Resolution (FCR) technical support
  • Troubleshoot and investigate cause of user's problem
  • Update work information with all troubleshooting steps used in the ticketing system
  • Set Incident to Resolved if User's problem has been solved
  • Reassign ticket if agent is unable to resolve ticket

More Info

Industry:Other

Job Type:Permanent Job

Date Posted: 05/09/2025

Job ID: 125526165

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Last Updated: 28-09-2025 07:57:12 PM
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