Role:
- Spearhead the development of ServiceNow enterprise architecture vision and roadmap aligned with business objectives
- Drive innovation through emerging ServiceNow capabilities including Now Intelligence, Process Optimization, and Integration Hub
- Lead architectural decisions for complex, multi-workstream ServiceNow implementations
- Establish centre of excellence frameworks and governance models for sustainable platform growth
- Architect end-to-end ServiceNow solutions incorporating best practices in security, scalability, and performance
- Design modern user experiences leveraging Next Experience UI, Mobile capabilities, and Virtual Agent
- Develop integration architectures using Integration Hub, Flow Designer, and API frameworks
- Implement AI-powered solutions using Now Assist, Natural Language Understanding, and Predictive Intelligence
- Leverage ServiceNow's Hyperautomation capabilities including RPA Hub, Process Optimization, and Integration Hub
- Research and evaluate new ServiceNow features and capabilities
- Drive adoption of modern development practices including DevOps and Agile
- Mentor team members on ServiceNow best practices and emerging technologies
- Conduct regular architecture assessments and optimization reviews
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- 10+ years of enterprise IT experience with 6+ years specifically in ServiceNow architecture
- Proven track record leading at least 3 large-scale ServiceNow implementations.
- Experience architecting solutions across multiple ServiceNow products that includes Risk & Compliance (a must), Customer Service Management and preferably: Environmental, Social and Governance (GRC).
- Strategic Portfolio Management (SPM).
- Public Sector Digital Services (PSDS).
- Deep understanding of ServiceNow platform architecture and capabilities
- o Expert knowledge of: Now Platform App Engine
- o Integration Hub and Flow Designer
- o Service Graph CMDB
- o Now Intelligence & AI capabilities
- o Performance Analytics
- o Next Experience UI Framework
- Strong scripting skills in JavaScript, GlideScript, and REST/SOAP web services
- Experience with modern integration patterns and technologies
Certifications
- ServiceNow Certified Technical Architect (CTA)
- ServiceNow Certified Implementation Specialist (CIS) - Multiple products, that includes CIS-RC
- ServiceNow Certified System Administrator (CSA)
EA License No. - 25C2690 | EA Registration No. - R1330510 | [Confidential Information]
