ServiceNow Solution Architect
trinity consulting services pte. ltd.- Posted 2 hours ago
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Job Description
. 8+ years ServiceNow implementation experience,with at least 3 full-lifecycle CSM implementations as Solution Architect
. Strong hands-on expertise in Case Management,Flow Designer, Integration Hub, and SLA/OLA configuration
. Demonstrated experience designing event-drivenintegrations with ERP/procurement platforms (SAP, Ivalua/AcuBuy-class systems,or equivalent) - no-manual-fallback, retry/error-handling patterns
. Experience with contract lifecycle management(CLM) platform integration (RubiCon or equivalent) is a strong plus
. CSA (Certified System Administrator) mandatoryCIS-CSM (Certified Implementation Specialist - Customer Service Management)strongly preferred
. Proven ability to own client-facingarchitecture conversations, including defending design/effort decisions undercommercial pressure (BAFO-style negotiations)
. Experience working in telecom, shared services,or GBS/BPO environments preferred
More Info
Key Skills
RubiCon
CSA Certified System Administrator
AcuBuy-class systems
Flow Designer
ERP procurement platforms
Ivalua
CLM platform integration
Integration Hub
SLA OLA configuration
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