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ServiceNow Solution Architect

ServiceNow Solution Architect

KG Information Systems Sdn Bhd
8-18 Years
Not Disclosed
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Job Description

  • 8+ years ServiceNow implementation experience, with at least 3 full-lifecycle CSM implementations as Solution Architect
  • Strong hands-on expertise in Case Management, Flow Designer, Integration Hub, and SLA/OLA configuration
  • Demonstrated experience designing event-driven integrations with ERP/procurement platforms (SAP, Ivalua/AcuBuy-class systems, or equivalent) — no-manual-fallback, retry/error-handling patterns
  • Experience with contract lifecycle management (CLM) platform integration (RubiCon or equivalent) is a strong plus
  • ServiceNow certifications: CSA (Certified System Administrator) mandatory; CIS-CSM (Certified Implementation Specialist – Customer Service Management) strongly preferred
  • Proven ability to own client-facing architecture conversations, including defending design/effort decisions under commercial pressure (BAFO-style negotiations)

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