ServiceNow Solution Architect
ServiceNow Solution Architect
KG Information Systems Sdn BhdEarly Applicant
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Job Description
- 8+ years ServiceNow implementation experience, with at least 3 full-lifecycle CSM implementations as Solution Architect
- Strong hands-on expertise in Case Management, Flow Designer, Integration Hub, and SLA/OLA configuration
- Demonstrated experience designing event-driven integrations with ERP/procurement platforms (SAP, Ivalua/AcuBuy-class systems, or equivalent) — no-manual-fallback, retry/error-handling patterns
- Experience with contract lifecycle management (CLM) platform integration (RubiCon or equivalent) is a strong plus
- ServiceNow certifications: CSA (Certified System Administrator) mandatory; CIS-CSM (Certified Implementation Specialist – Customer Service Management) strongly preferred
- Proven ability to own client-facing architecture conversations, including defending design/effort decisions under commercial pressure (BAFO-style negotiations)
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Prasanna Kumar
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