Servicenow Developer

Responsibilities & Activities:

. Design, develop, and implement solutions using ServiceNow platform capabilities.

. Collaborate with multi-functional teams to gather and understand business requirements.

. Customize and configure ServiceNow applications based on business needs.

. Develop and maintain ServiceNow workflows, forms, scripts, and reports.

. Provide technical expertise and support for ServiceNow implementations.

Experience & Competency:

. 5+ years of experience working with the ServiceNow platform, with a focus on ITOM modules.

. Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.

. Experience in configuring ServiceNow workflows and forms.

. Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc.

. Experience with User Management including groups, users, roles, ACLs, etc.

. Excellent problem-solving and communication skills.

. Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) is a plus.

Key Responsibilities

. Assist senior consultants in gathering business requirements and translating them into technical specifications for ServiceNow implementations.

. Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes.

. Participate in user acceptance testing (UAT) and assist with data migration activities.

. Develop basic reports and dashboards to visualize ServiceNow data and track key performance indicators (KPIs)..

Additional Skills:

. Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).

. Strong understanding of IT service management (ITSM) principles is a plus.

. Basic understanding of scripting languages (e.g., JavaScript) is beneficial.

. Excellent analytical and problem-solving skills.

. Strong communication, collaboration, and interpersonal skills.

. Ability to learn quickly and adapt to new technologies.

. Eagerness to learn and contribute to a fast-paced environment.Ability to work independently and as part of a team.