Servicenow Developer

General Key Requirements:

· Location: Singapore

· Role: Enterprise Service Management (ServiceNow) Delivery Engineer

· Domain: Financial Services

· Area of Focus: Data Centre & Network Operations

· Experience: 5+ years in network engineering / operations with exposure to CMDB and IT service management

· Reports to: SVP, Data Centre & Network Operations

Detailed JD *(Roles and Responsibilities)

· This augmented engineering role delivers the network component of clients Enterprise Service Management (ESM) onboarding onto ServiceNow.

· The engineers will drive network discovery, CMDB validation and onboarding of the 450+ device estate, ensuring accurate, trustworthy configuration data underpins service management and operational processes.

· The role is delivery-focused and works alongside clients permanent Network Operations team and the ESM programme, with data quality and repeatable onboarding as core outcomes

· Execute network discovery across the 450+ device estate using ServiceNow Discovery and Service Mapping.

· Validate, reconcile and remediate CMDB configuration item (CI) data for network assets and relationships.

· Onboard network devices and dependencies into the ESM/ServiceNow platform with accurate attributes and mappings.

· Define and refine discovery patterns, probes and credentials for reliable, repeatable network discovery.

· Troubleshoot discovery gaps and data-quality issues, driving them to resolution

· Document onboarding procedures, discovery configuration and CMDB data standards for network assets.

· Support ongoing data-quality governance and hand over repeatable processes to the permanent team Desired Skills

· Hands-on ServiceNow Discovery and Service Mapping experience.

· Strong understanding of CMDB data models, CI relationships and data-quality practices.

· Solid network fundamentals (routing, switching, firewalls) to interpret discovered topology.

· Scripting / automation (Python, PowerShell) for data reconciliation is an advantage.

· Detail-oriented with strong data-validation discipline