ServiceNow developer

Responsibilities

• Design, develop, and implement solutions on the ServiceNow platform
• Collaborate with stakeholders to gather and translate business requirements into technical solutions
• Configure and customize ServiceNow applications, workflows, forms, and scripts
• Develop and maintain platform components, including tables, business rules, client scripts, UI policies, and integrations
• Support end-to-end ServiceNow implementation activities, including configuration, testing, and deployment
• Participate in user acceptance testing (UAT) and support data migration activities
• Develop reports and dashboards to monitor performance and KPIs
• Integrate ServiceNow ITOM modules with enterprise systems to ensure seamless data flow
• Provide technical support and troubleshoot platform-related issues
• Ensure adherence to best practices, governance, and audit requirements

Qualifications

• 4+ years of experience with the ServiceNow platform

Required Skills

• Strong hands-on experience in ITOM (Discovery, Service Mapping, Event Management)
• Proven experience in ServiceNow configuration, customization, and development
• Proficiency in workflows, scripting (JavaScript), and platform components (business rules, client scripts, ACLs, etc.)
• Experience in enterprise or large-scale ServiceNow implementations
• Exposure to ITSM or CSM modules is advantageous