ServiceNow Developer

Job Overview::

We are seeking a highly skilled Application Support Engineer/ServiceNow Developer to join Software Engineering team for a Field Service Management (FSM) implementation project. This role involves supporting business-critical applications, resolving complex technical issues, and ensuring the stability, availability, and performance of enterprise systems.

You will work closely with cross-functional teams to support a client delivering essential national services and infrastructure while contributing to the successful implementation and ongoing support of Field Service Management solutions.

Key Responsibilities::

Provide Level 2/Level 3 application support for mission-critical business applications.

Analyze, troubleshoot, and resolve complex software and system issues.

Support and maintain ServiceNow Field Service Management (FSM) applications.

Develop and support GIS-based solutions using ESRI ArcGIS and Leaflet.js.

Collaborate with developers, infrastructure, and business teams to ensure seamless application integration.

Monitor application performance and proactively identify system risks.

Perform root cause analysis and implement permanent solutions for recurring issues.

Document troubleshooting procedures, technical solutions, and operational processes.

Participate in application upgrades, deployments, and continuous improvement initiatives.

Evaluate new tools and technologies to improve application support and operational efficiency.

Experience Required::

️ 5+ years of experience in Application Support, Software Engineering, or Enterprise Application Support

️ Proven experience with ESRI ArcGIS, Leaflet.js, and ServiceNow Field Service Management

️ Experience supporting enterprise or mission-critical applications

Top 3 Mandatory Skills::

️ ESRI ArcGIS

️ Leaflet.js

️ ServiceNow Field Service Management (FSM)

️ Required Skills & Qualifications::

️ Expert proficiency in ESRI ArcGIS

️ Strong hands-on experience with Leaflet.js

️ Advanced knowledge of ServiceNow Field Service Management (FSM)

️ Experience supporting enterprise applications in production environments

️ Strong troubleshooting, debugging, and root cause analysis skills

️ Experience with GIS applications and mapping technologies

️ Knowledge of application integration and enterprise software support

️ Excellent analytical, communication, and documentation skills

️ Ability to work independently while collaborating with multiple technical teams

⭐ Preferred Qualifications

Experience in large-scale Field Service Management implementations

Knowledge of ITIL Incident, Problem, and Change Management processes

Experience with REST APIs and system integrations

Familiarity with enterprise monitoring and support tools

Experience working in critical infrastructure or public sector environments