ServiceNow Developer

We are seeking an experienced ServiceNow Developer with strong expertise in App Engine development to join our team. This role combines hands-on development with technical leadership responsibilities, guiding junior developers whilst delivering complex ServiceNow solutions.

Key Responsibilities:

• Lead the development and implementation of custom applications using ServiceNow App Engine
• Provide technical mentorship and guidance to junior developers
• Design and develop complex workflows, business rules, and custom applications
• Establish coding standards and best practices for the development team
• Conduct code reviews and ensure quality of deliverables
• Troubleshoot complex technical issues and provide solutions
• Create technical documentation and knowledge base articles
• Participate in architecture discussions and solution design sessions

Required Qualifications:

• Minimum 7 years of ServiceNow development and implementation experience
• Minimum 3 years of hands-on experience with ServiceNow development
• Current ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist)
• Experience in at least 2 large-scale ServiceNow implementations
• Strong expertise in JavaScript and ServiceNow scripting
• Proven track record of technical leadership and mentoring

Technical Skills:

• Advanced knowledge of ServiceNow App Engine Studio and App Engine Templates
• Expertise in ServiceNow scripting using JavaScript
• Strong understanding of ServiceNow platform capabilities and limitations

Proficiency in:

Business Rules
Client Scripts
UI Policies
UI Actions
Workflows
Flow Designer
Integration Hub
Service Portal development

• Experience with source control and deployment tools

• Knowledge of REST/SOAP web services and APIs

Technical knowledge (any of the following area)

• ServiceNow: ITSM, CSM, HRSD,IRM, App Engine Studio, Flow Designer, Integration Hub

Leadership Skills:

• Demonstrated ability to mentor and guide junior developers
• Experience in conducting technical training sessions
• Strong code review and quality assurance skills
• Ability to translate complex technical concepts to non-technical stakeholders
• Experience in estimating development effort and managing technical deliverables

Additional Requirements:

• Experience with Agile development methodologies
• Strong problem-solving and analytical skills
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Experience in creating technical documentation

Preferred Qualifications:

• Experience with multiple ServiceNow releases and platform upgrades
• Knowledge of ITIL processes and frameworks
• Experience with performance tuning and optimisation
• Background in implementing ServiceNow best practices and governance
• Additional technical certifications in relevant areas