ServiceNow Developer - CSM Devops

Experience: 6+ Years
Role: ServiceNow Developer - CSM Devops

Key Responsibilities

. Design, develop, and configure solutions across CSM, DevOps, and ITSM modules.

. Build and enhance workflows, forms, business rules, script includes, and UI components.

. Support and drive CI/CD pipeline integration, automation, and deployment processes on the ServiceNow platform.

. Translate functional requirements into technical designs and working solutions.

. Write clean, maintainable, and well-documented code following ServiceNow scripting best practices.

. Perform unit testing and support QA through defect resolution.

. Participate in code reviews and ensure adherence to platform development standards.

. Collaborate with architects, business analysts, DevOpsteams, and other developers to deliver requirements on schedule.

. Support ongoing enhancements, upgrades, and platform maintenance activities.

. Assist with performance optimization and troubleshooting in production environments.

Skills & Experience

. 6+ years of total ServiceNow experience, with strong hands-on development skills.

. Strong hands-on expertise in CSM module development and customization.

. Solid experience with ServiceNow DevOps, including CI/CD pipeline design and implementation.

. Strong development experience in ITSM.

. Proficiency in JavaScript, Glide APIs, business rules, client scripts, and UI policies.

. Experience with ServiceNow integrations (REST/SOAP, Integration Hub) and third-party CI/CD tools.

. Good understanding of ServiceNow data model, ACLs, and platform architecture fundamentals.

. Strong debugging and problem-solving skills.

. Comfortable working onsite with the customer team in Singapore.

Certifications

. ServiceNow Certified System Administrator (CSA),mandatory.

. ServiceNow Certified Application Developer (CAD), an advantage.

. ServiceNow CIS CSM, an advantage.

Preferred Attributes

. Strong attention to detail and code quality.

. Proactive communicator, comfortable working directly with onsite stakeholders.

. Passion for DevOps practices and automation.

. Willingness to pick up new ServiceNow modules and capabilities as needed.

. Reliable and delivery-focused under contract timelines.