We are hiring ServiceNow Technical Consultants and Developers across all experience levels — from Associates building their first implementations to Senior Technical Consultants leading complex enterprise projects. We align candidates to a primary module specialism based on their deepest hands-on expertise.
Role & Responsibilities
- Design, develop, configure, and implement ServiceNow solutions aligned to client requirements and platform best practices
- Build platform features using Business Rules, Script Includes, Client Scripts, Flow Designer, and Glide APIs
- Design and implement REST/SOAP integrations using IntegrationHub and MID Server
- For ITOM specialisms: experience with ServiceNow Discovery (MID Server, probe/sensor patterns, credential management), CMDB CI class design and reconciliation rules, Service Mapping, and Event Management alert correlation
- Translate requirements and user stories into fully functional solutions, working closely with BAs, architects, and clients
- Manage project processes: technical documentation, integration design, work-effort estimation, and development delivery
- Participate in Scrum ceremonies; provide timely updates to ensure proactive client communication
- At Senior/Lead level: mentor junior developers, conduct code reviews, lead client workshops, and contribute to pre-sales
Module Specialism
- ITSM — IT Service Management
- ITAM — IT Asset Management
- ITOM — IT Operations Management
- CMDB — Configuration Management
- HRSD — HR Service Delivery
- CSM — Customer Service Management
- FSM — Field Service Management
- SPM — Strategic Portfolio Management
- GRC / IRM — Governance, Risk & Compliance
- SecOps — Security Operations
- App Engine — Custom Development
- Now Assist / Agentic AI
Requirements
- Hands-on ServiceNow platform experience appropriate to the level you are applying for (see Level Guide above)
- Proficiency in JavaScript — Business Rules, Script Includes, Client Scripts, UI Actions, Glide APIs
- Experience with REST/SOAP APIs, JSON/XML, and integration patterns (IntegrationHub preferred from Consultant level)
- Solid understanding of the SDLC and Agile/Scrum delivery methodologies
- Strong analytical skills and ability to translate requirements into platform solutions
- Good communication skills — able to engage with technical teams and non-technical stakeholders
- At Senior/Lead level: experience owning architecture artefacts and leading client-facing workshops
Certifications
- ServiceNow CSA — Required
- ServiceNow CIS in primary module — Required
- ServiceNow CAD — Required from Senior TC level
- ITIL Foundation — Preferred at all levels
- Additional CIS certifications — Advantageous at Senior/Lead level
Education
Degree in Computer Science, IT, Engineering, or equivalent. Practical experience given equal consideration at all levels.
