Roles and Responsibilities
- Experience with ServiceNow Incident, Change, Problem, Request, CMDB, Knowledge Management applications, and Service Portal.
- Develop and manage scripts, UI Policies, Client Scripts, Script Includes, ACLs, Business Rules, Scheduled Jobs, and other related ServiceNow components.
- Design and implement ServiceNow integrations, application development, custom workflows, and end-to-end platform solutions.
- Integrate ServiceNow with tools such as other ServiceNow instances, Okta, JIRA, AWS, SolarWinds, Nexthink, and VMware Workspace One.
- Work with ServiceNow OOTB APIs while following ServiceNow best practices.
Requirements
- Degree in Computer Science, Computer Engineering, or other technical fields (or) equivalent experience is preferred.
- Minimum of 7 years of IT experience with at least 5 years of relevant experience in designing and developing business processes on the ServiceNow Platform.
- ServiceNow Certified System Administrator or ServiceNow Certified Application Developer certification required.
- Responsible for creating users and required accounts.
- Must have experience in the Media domain.
- Experience working with Incident Management and Problem Management applications for escalating issues, logging, catering, resolving, monitoring, and reporting.
- Hands-on ServiceNow implementation experience in ITSM modules (Incident, Change) using Business Rules, Client Scripts, Script Includes, and UI Policies.
- Experience in Workflow Automation for timely management of request items and task generation and completion. Define, implement, and manage SLAs.
- Ability to create custom reports and dashboards to provide an overview of system performance and import KPIs.
- Experience in ServiceNow design, implementation, and administration.
- Hands-on experience on the ServiceNow Platform across multiple applications (ITSM / ITOM / ITAM).
