Service Tehnician

Job Descriptions:

• Monitor the operations of OTSAW Products
• Perform basic housekeeping and routine checks of OTSAW Products
• Provide the first response to any technical issues encountered by the OTSAW Product
• Assist in attending to Tier 1 - Operations-related issues via remote or on-site support
• Escalate higher-level issues to a superior for immediate advice and action whenever needed
• Prepare the Service Reports, Maintenance Report, and other Operations-related documents as needed
• Execute ad hoc tasks on behalf of the Robotics Operations Team as needed

Skillsets:

• Diploma or Certificate in Mechanical/Electrical/Computer Engineering or other related fields
• Proven work experience of at least 1 year in a technical industry
• Familiarity with Autonomous Mobile Robots (AMR) and Automated Guided Vehicles (AGV)
• Proficiency in using mechanical and electrical tools
• Knowledgeable in identifying basic mechanical parts and electrical components
• Familiarity in using computers and basic applications such as MS Word, Excel, and PowerPoint
• Ability to work independently and remain professional under pressure
• Ability to clearly communicate with colleagues and end users

Additional Requirement:

• Physically fit to perform tasks involving lifting of heavy equipment and working in confined spaces
• Willing to travel locally on short notice
• Comfortable working in a shifting schedule
• Comfortable working overtime as needed
• Willing to be deployed overseas as needed