Service Request Administrator (with DC Ops Support)

Job Title: Service Request Administrator

Location: Buona VistaSingapore

Contract Type: 12 MONTHS , CONTRACT

Salary: Up to $3,000 per month

Working Hours: 40 hours per week + 1 Saturday each month (rostered)

Experience Required: Minimum 1 year (Government sector experience is an advantage)

Job Overview

We are seeking a proactive and detail-oriented Service Request Administrator to join our IT operations team. This dual-role position covers both IT Service Request Management and Data Center Operations (DC Ops) Support, ensuring smooth service delivery across multiple functions. The successful candidate will manage ITSM requests, coordinate with stakeholders, and provide operational support within the data center environment.

Key Responsibilities

Service Request (SR) Management

. Raise and manage service requests (SRs) via the ITSM portal.

. Follow up with BAU teams to ensure timely closure of SRs.

. Draft and circulate communication emails or broadcast messages to end users (with approval).

. Act as liaison with external agencies for SRs and communications.

. Maintain accurate records of past and ongoing SRs for reporting and tracking

Data Center (DC Ops) Support

. Assist with daily data center operations, monitoring, and incident handling.

. Provide hands-on support for hardware installation, troubleshooting, and maintenance activities.

. Coordinate with vendors and internal teams for escalations and scheduled maintenance.

. Ensure compliance with security and operational protocols within the data center.

. Support audits, asset management, and documentation of DC Ops activities.

Requirements

. Minimum 1 year of relevant experience in IT Service Desk, ITSM, or DC Ops support.

. Strong knowledge of ITSM tools and Microsoft 365.

. Familiarity with data center environments (access control, hardware handling, monitoring).

. Excellent written and verbal communication skills.

. Strong organizational skills with a positive, solution-driven attitude.

. Government sector experience will be an advantage.

Application Process: If you possess the required skills and are ready to take on a dynamic role, we encourage you to apply. Share your resume at [Confidential Information]

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