Service Quality Officer (Customer Experience Department)

What The Role Is

Join Our Dynamic Team in Shaping Public Service Excellence

Are you energetic, creative, and passionate about making a difference We are looking for a problem-solver to join our vibrant service quality team. In our collaborative environment, we tackle challenges head-on and constantly innovate to enhance public service delivery.

About Our Team

We are a dynamic group of customer experience champions who thrive on creative solutions and mutual support. We celebrate fresh ideas, embrace challenges together, and take pride in solving complex service issues through collaboration. Our energy is infectious, and we are looking for someone who shares our passion for excellence!

What You Will Be Working On

Service Operations Champion

• Drive quality service initiatives with energy and innovation
• Handle MP appeals and public engagement with a solution-focused approach
• Work collaboratively with agency partners to resolve complex cases
• Maintain and enhance Service Level Agreements through creative improvements

Quality Excellence Guardian

• Bring fresh perspectives to service quality monitoring
• Analyse performance metrics to uncover improvement opportunities
• Conduct quality audits with attention to detail
• Propose innovative solutions for service enhancement

Service Inspiration

• Share best practices and inspire frontline officers through positive example
• Contribute creative ideas to elevate service standards
• Craft insightful performance reports that drive positive change
• Help shape forward-thinking quality assurance frameworks

What We Are Looking For

You Will Fit Right In If You Have:

• A natural problem-solving mindset
• Creative approach to challenges
• Strong collaborative spirit
• Excellent communication skills
• Passion for public service innovation
• Energy to drive positive change

What We Offer

• A vibrant, supportive team environment
• Space for creativity and innovation
• Opportunities to make meaningful impact
• Culture of continuous learning and growth

Come join our energetic team and be part of our mission to transform public service delivery!