Service Now Developer

About the Role

Join the dynamic team and work alongside experienced ServiceNow consultants to design, implement, and optimize solutions that streamline IT operations. As a ServiceNow Consultant, you'll play a critical role in leveraging the ServiceNow platform to help organizations enhance visibility, improve efficiency, and modernize their IT services.

Responsibilities

• Design, develop, and implement ServiceNow solutions based on ITOM best practices.
• Customize and configure ServiceNow applications to align with business requirements.
• Collaborate with cross-functional teams to gather and analyze technical and functional requirements.
• Build and maintain workflows, forms, scripts, UI components, and reports in ServiceNow.
• Assist in configuring modules such as ITSM, ITOM, and CSM to support core service management processes.
• Support data migration efforts and participate in user acceptance testing (UAT).
• Develop dashboards and reports to visualize platform data and monitor KPIs.
• Assist senior consultants in preparing technical documentation and solutions architecture.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Minimum 2 years of experience with the ServiceNow platform, with at least 1 years focused on ITOM modules.
• Strong understanding of Discovery, Service Mapping, and Event Management.
• Experience in configuring core ServiceNow components (business rules, client scripts, UI actions, workflows, etc.).
• ands-on experience integrating ServiceNow with other enterprise systems is an advantage.