Key Responsibilities and Duties:
- Operational Management: Oversee daily service, manage floor operations, and ensure compliance with hygiene, sanitation, and safety regulations.
- Customer Experience: Drive customer satisfaction by handling feedback, recognizing regular guests, and maintaining high service standards.
- Staff Leadership: Recruit, train, mentor staff to optimize performance.
- Financial Control: Participate in inventory control, manage labor costs, and contribute to budget planning, forecasting, and P&L management.
- Coordination: Liaise with operation team to ensure smooth, timely service.
Required Skills and Qualifications:
- Experience: 2 years of supervisory experience in Customer Service roles.
- Leadership: Strong team management and interpersonal skills.
- Problem-Solving: Ability to handle stress and resolve issues in a fast-paced environment.
- Communication: Excellent verbal communication skills.
