Oversee Workshop Operations - Manage daily workshop activities to ensure repairs and service are completed efficiently, safely, and according to manufacturer standards.
Control Work-In-Progress (WIP) - Monitor, prioritize, and clear WIPs promptly to avoid aging jobs, delayed billing, or customer dissatisfaction and profitability goals
Customer Service & Complaint Resolution - Handle escalated customer concerns professionally, provide clear explanations, and ensure fair and timely resolutions.
Parts & Inventory Coordination - Coordinate with parts and warehouse teams to ensure correct parts ordering, availability, return control, and minimal inventory loss.
Scheduling & Capacity Planning - Plan service appointments, technician schedules, and workshop capacity to balance customer demand and operational efficiency.
Warranty & Compliance Management - Oversee warranty claims, ensure proper documentation, and comply with manufacturer, regulatory, and audit requirements.
Manage Service Advisors and Technicians, and related service admin personnel - Lead, coach, and supervise service advisors and technicians, including workload planning, productivity tracking, and performance reviews.
Ensure Quality of Repairs - Ensure all repairs meet quality standards through proper diagnosis, repair procedures, test rides, and final inspections.
Any other tasks assigned by your superior
Requirements:
Minimum Degree in any discipline with 4 years of automotive experience
Proven track record in customer service and in handling taxi fleet operations
