The Service Manager would be assigned to the Private Banking Advisory Team in order to ensure highest standards of service for the firm's customers. Role also involves communication with internal departments and external clients. In addition to the responsibilities detailed in this Job Description, additional responsibilities may be assigned from time to time.
Responsibilities
- Managing client onboarding process in an efficient manner including completion & submission of client account opening documents to internal & external counterparts
- Arranging responses for onboarding queries internally and externally
- Efficient management of client instruction cycle for trade placements
- Internal client query management (arranging responses & communicating where necessary)
- Routine internal communication
- Handholding client setup as required
- Primary contact for RM's clients
- External client query management (arranging responses & communicating where necessary)
- Routine external communication
- Receive client calls on behalf of Advisors
- Assisting advisors in completion of periodic due diligence & ongoing monitoring reviews/responses for clients for internal and external KYC purposes.
- Assisting client advisors in ensuring adherence to Investment Advisory Process including client classification & suitability
- Clear understanding of the relevant Rules & Regulations including but not limited to: 1) Anti-Money Laundering, Counter-Terrorist Financing and Sanctions Module 2) Conduct of Business Module (inc Client Classification & Suitability) 3) Market Knowledge
- Business initiatives as assigned from time to time
