The Service Manager will serve as the technical-commercial face of the company in Singapore and Malaysia, driving revenue growth for service and replacement activities for copper brass radiators in power generation and industrial cooling applications. This role combines technical expertise with sales acumen to identify opportunities, build customer relationships, and deliver value-based solutions that differentiate us.
Responsibilities
1. Business Development & Sales Execution
- Identify, qualify, and pursue new business opportunities for service and repairs across power generation (utilities, IPPs), industrial processing, marine, and data center segments.
- Achieve quarterly and annual sales targets for radiators, replacement cores, and service contracts.
- Develop and maintain a robust sales pipeline, with accurate forecasting and opportunity tracking.
- Prepare and deliver technical presentations and commercial proposals tailored to customer needs.
- Negotiate contracts and close deals while protecting margin objectives
2. Technical Advisory & Solution Selling
- Conduct on-site radiator assessments using the Radiator Health Index methodology.
- Perform heat load calculations, sizing recommendations, and material selection guidance.
- Diagnose failure modes (corrosion, fouling, mechanical damage) and recommend optimal solutions.
- Develop ROI calculations showing fuel savings from efficiency upgrades.
- Support customers during installation, commissioning, and troubleshooting
3. Account Management & Customer Relationship
- Build long-term relationships with key stakeholders: plant managers, maintenance engineers, procurement teams.
- Develop and execute Strategic Account Plans for top 10 customers.
- Proactively identify aftermarket opportunities (service contracts, spare parts, upgrades).
- Ensure high customer satisfaction and resolve technical/commercial issues promptly
4. Market Intelligence & Reporting
- Monitor competitor activity, pricing trends, and new project developments.
- Provide regular feedback on market conditions, customer needs, and emerging opportunities.
- Participate in industry events, technical seminars, and trade shows.
5. Service Team Management
- Actively engaging the current Service team.
- Managing and deploying service team on site for servicing and replacement jobs.
- Service reports and site survey reports updates to customers.
Qualifications
- Bachelor's degree in mechanical engineering, Thermal Engineering or related technical field
- Experience: 5-8 years in technical sales, application engineering, or business development within industrial equipment (radiators, heat exchangers, cooling systems preferred)
- Industry Knowledge: Understanding of power generation, marine, or heavy industrial sectors
- Technical Skills: Ability to read engineering drawings, perform basic thermal calculations, understand corrosion mechanisms
- Language: Fluent in local language (Bahasa Malaysia) will be advantage and professional working proficiency in English
- Location: willingness to travel extensively to remote sites
