SERVICE MANAGER

ROLE/JOB SUMMARY:
Responsible for leading, managing, and developing the company's service organization to support the full lifecycle of the company's power systems products and solutions. This includes installation, commissioning, preventive and corrective maintenance, technical support, troubleshooting, upgrades, and system deployments across customer sites.

This role ensures the delivery of high-quality, safe, and reliable service support to customers while meeting contractual obligations, service level agreements (SLAs), and internal performance targets. Acts as the key interface between customers, the service team, and internal stakeholders to ensure timely resolution of technical and operational issues.

Beyond operational leadership, the Service Manager also carries commercial responsibility for growing the service business. This includes driving service sales, developing maintenance contracts, identifying retrofit and upgrade opportunities, and supporting lifecycle service offerings. The role contributes to revenue growth, margin improvement, and long-term customer retention.

The Service Manager is expected to build a strong service culture focused on responsiveness, technical excellence, safety, and customer satisfaction.

JOB QUALIFICATIONS/REQUIREMENTS:

• Minimum bachelor's degree in in Business Administration, Engineering, or a related discipline
• Minimum 5 years relevant/proven working experience in Power Industry or similar capacity
• Meticulous & methodical approach to remote case handling
• Service minded with passion and patience for handling customers
• Problem-solving & Critical Thinking Skills
• Demonstrates integrity, dependability, and a strong sense of urgency with a results-oriented mindset.
• Excellent communication skills and a team player mentality
• Must be ready to travel to sites (local and overseas) often at any time