Service Manager (Consumer Electronics)

• Basic + Bonus allowance

• Position allowance

Responsibilities:

• Oversee the service team's daily operations.

• Provide guidance, coaching, mentoring, and motivating the team members.

• Supervise and manage service recovery process to drive customer satisfaction level.

• Actively lead and participate in process and system improvements, identify areas for continual improvement and business process re-engineering.

• Evaluate and monitor of contractors performance and KPIs.

• Provide service support and propose recommendations and resolve product quality issues for overseas distributors.

• Setting and monitoring of KPIs, budget and cost control.

• Generation of reports.

Requirements:

• Degree in Engineering or related discipline.

• Min 5 years of experience in after sales management industry.

• Supervisory experience.

• Strong knowledge in Home Appliances and Audio-Visual products.

• Sound knowledge in vendor management and call centre operations.

• Proficient in MS Office applications.

• Customer Service oriented.

• Good interpersonal, negotiation, presentation, and communication skills.

• Strong analytical skills - able to demonstrate logical thought process, meeting customer demands, and expectations.

• Strong in project management.

• Able to travel as and when required.

  HOW TO APPLY:

  Interested applicants, kindly send your resume in MS WORD format to [Confidential Information] or please click on Apply Now and provide the below details in your resume.

  We regret only shortlisted candidates will be notified.

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  EA Personnel: Vivian Yow Ling Xian
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