SERVICE EXECUTIVE

Job Description
We are looking for a friendly, responsible, and service-oriented Service Executive to join our team. The ideal candidate will be responsible for delivering excellent customer service, handling daily operational duties, and ensuring a pleasant experience for all customers.

Key Responsibilities

• Greet and serve customers in a courteous and professional manner

• Take customer orders accurately and ensure timely service

• Handle customer enquiries, feedback, and complaints professionally

• Assist in daily outlet operations, including opening and closing duties

• Maintain cleanliness and hygiene standards of the service area

• Coordinate with kitchen/operations team to ensure smooth workflow

• Handle cashiering and payment transactions (if required)

• Adhere to company SOPs, and service standards

Requirements

• Prior experience in customer service, F&B, or retail is an advantage

• Positive attitude with good communication and interpersonal skills

• Service-oriented and able to work well in a team

• Able to work shifts, weekends, and public holidays

• Basic Chinese & English communication skills (additional languages are an advantage)