Service Executive (Aston Martin)

Responsibilities:

• Act as the primary point of contact for all service customers, ensuring professional and premium brand experience.

• Manage the full-service journey, including vehicle reception, job card preparation, progress updates and final handover.

• Provide clear and accurate explanations of technical issues, repair requirements, timelines and costs.

• Maintain proactive communication with customers throughout the service process.

• Identify and maximize upselling opportunities for additional services and products.

• Ensure all documentation and processes comply with company and manufacturer standards.

• Assist the Aftersales Manager in overseeing daily workshop operations and labour allocation.

• Monitor and support key performance indicators, including labour sales, efficiency, and customer satisfaction.

• Contribute to reporting, forecasting, and performance tracking.

• Support the implementation of process improvements to enhance operational efficiency and service quality.

• Act as a deputy to the Aftersales Manager when required.

• Any other tasks assigned by your superior

Requirements:

• Minimum NTC 2/NITEC in Automotive or equivalent with minimum 2 years of relevant experience

• Proficient in MS office

• Valid Class 3 driving license

• Mandarin-speaking ability is an advantage

• Good knowledge of car components

• Good interpersonal skills and ability to build strong client relationships

• Customer-focused with a commitment to delivering premium brand experience.

• Proactive, adaptable, and solutions driven.

• Strong team player with leadership potential.

• High level of professionalism, ownership, and accountability.