This role requires hands-on involvement in the testing and commissioning, repair, service, and troubleshoot works of all equipment/system undertaken by Xylem. He shall constantly maintain a high level of work quality and standards to meet customers requirements and Xylem's KPI. This requires an in-depth knowledge and understanding of electrical, instrumentation and mechanical processes in related industries in order to carry out the service works assigned to him.
- Perform service duties assigned including ad-hoc works.
- Hands-on duties involve testing and commissioning, service, repair and troubleshoot equipment/system at Xylem
- Workshop or on sites, for pump systems (sump pump system, ejector pump system, stormwater tank, etc)
- Proficient on monitoring & control, technical skill, retrofitting, Testing &Commissioning for pumps
- Liaise with customers on service activities ensuring all works are carried out on time and to customers satisfaction.
- Prepare coherent service reports on condition of equipment, advising on recommendation and follow-up actions.
- Manage and maintain records of service activities.
- Lead and coordinate with service technicians on daily service activities and operation.
- Provide after sales technical support services to help customers to optimize their business with the right solutions.
- Manage and maintain a high-level long term business relationship with existing customer and develop new business opportunities to expand the aftermarket sales & service in systems maintenance, retrofit, repair and spare parts business.
- Work closely with Service manager to improve workflows/processes to increase productivity.
- Play a part in maintaining the workshop in an environmentally safe and organized manner & ensure equipment & tools are well maintained.
- Actively participate in compliance with QA and ESH requirement to promote a safe working environment.
- Maybe requested to work overtime on weekdays, weekends and/or public holidays in order to achieve deliveries to customers.
- Required to be on 24/7 standby on rotation basis based on customer's urgent calls.
- Other duties as required/determined to assist the functionality of the department.
WORK EXPERIENCE REQUIREMENTS
- At least 3-4 years hands-on experience as a service engineer in related industries/environment.
- Able to troubleshoot electrical starter & control panel and the ability to read simple electrical & hydraulic schematics drawings.
- Able to lead service technicians to perform duties as required.
- Customer focus, results orientated, excellent communication and good team player.
- Self-confident, self-motivated with intrinsic drive to work independently.
- Able to work overtime on weekdays, weekends and/or public holidays.
- Enjoy working in fast-paced environment.
- Able to travel on overseas assignments tasked by the company.
- Proficiency in Microsoft Office products and the use of computer applications.
