Service Engineer

Brief Summary

Join a service-focused engineering role supporting product troubleshooting, quality follow-up, and partner enablement. You'll work closely with internal and external stakeholders to improve service standards and customer outcomes.

Responsibilities

• Provide technical support and troubleshooting assistance, including product and service guidance Respond to product, warranty, spare parts, and technical enquiries/feedback from customers and business partners Review warranty-related cases and compile service and cost tracking reports Track recurring defects/quality trends, document findings, and recommend corrective actions to relevant stakeholders Develop and maintain technical documentation such as service procedures, training guides, and parts references Coordinate unit exchange and repair workflows, including checking/grading outcomes before returning items to inventory Support compliance-related product testing/registration activities where applicable Assist in field testing of new products and document observations for improvement Contribute to establishing and improving service operations processes (including service centre/service management support for different markets)

Requirements

• Diploma in Engineering or a related discipline Minimum 2 years of experience in after-sales service/service management within consumer electronics (or related products) Hands-on technical troubleshooting capability, with strong product and fault-diagnosis fundamentals Comfortable reading and interpreting technical drawings/schematic diagrams Proficiency in Microsoft Excel, including advanced functions (e.g., lookup formulas, pivot tables) Able to manage multiple service cases with good documentation and follow-up discipline