Service Engineer

[Job ID: 1690440]

Summary

This Equipment Service Engineer will be responsible for installing, testing, and maintaining automation systems, troubleshooting and repairing electrical/electronic components, configuring software, and ensuring smooth communication with customers. They will handle support requests, coordinate with internal teams, and provide accurate service reports.

Key Responsibilities

• Perform on-site installation, commissioning, preventive maintenance, troubleshooting, and repair of manufacturing automation equipment to ensure optimal system performance.
• Diagnose equipment faults, conduct root cause analysis, and implement effective corrective actions to minimize downtime and improve reliability.
• Serve as a key point of contact for customers, coordinating with internal teams and stakeholders to resolve technical issues and ensure service commitments are met.
• Manage service requests and technical support activities, including responding to on-site and remote support needs in accordance with agreed service standards.
• Prepare accurate service documentation and reports, support factory acceptance testing (FAT) activities, and identify opportunities to recommend relevant upgrades, spare parts, and service solutions.

Requirements

• Diploma, Higher Nitec, Degree, or equivalent qualification in Electrical Engineering, Electronics Engineering, Mechatronics, Automation Engineering, or a related discipline.
• Experience in servicing, operating, maintaining, or troubleshooting automated equipment, industrial machinery, or manufacturing systems.
• Good understanding of electrical, mechanical, pneumatic, and automation systems, including the ability to interpret technical drawings and schematics.
• Familiarity with software installation, machine configuration, PC setup, and basic system integration within an industrial environment.
• Willingness to travel for project deployments, service assignments, and customer support activities when required.

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EA Personnel Name: Ong Kang Quan Ryan
EA Personnel Registration Number: R23116952
EA License No.: 07C5771