Senior Service Engineer (Team Lead)

Job Description

Be part of a dynamic medical & scientific equipment company

Attractive remuneration package
Career development opportunities
Excellent technical exposure in the scientific/biopharmaceutical industry
Fixed transport allowance (if has own vehicle)

RESPONSIBILITIES

To lead and manage a team (4 to 5) of Service Engineers and service operations
Manage service teams activities to ensure on-time completion of all job requests / projects
Provide comprehensive range of technical after-sales service support, installation, commissioning and repair plus preventive maintenance plans for scientific and/or biopharmaceutical equipment
Provide technical consultation to customers
Respond to customers requests by troubleshooting problems and taking corrective actions within targeted timeline

Review service agreements / tender documents & prepare review summary for next level review & consideration
Manage spare parts inventory to ensure adequate stock levels for fast turn-arounds
Follow up on PO job completion & provide assistance to Finance on invoice payment status
Attend regular discussions with customers for updates regarding on-going tasks & planning of upcoming service support activities
Follow up on customer feedback on all aspects of services provided, attend to & resolve customer grievances to prevent unnecessary customer escalations
Foster & maintain good working relationship with customers to drive for total customer satisfaction
Constantly monitor & align team direction with superior to manage top management expectations & push for fulfilment of annual service team objectives
Perform regular reviews to provide insights of overall team performance

REQUIREMENTS

Diploma/Bachelor in Electronics, Electrical, Mechanical, Mechatronics Engineering or equivalent
Minimum 5 years of relevant technical work experience in service/ maintenance
Ideally process experience in similar industry (Scientific / Biopharmaceutical / Medical)
Excellent communication and interpersonal skills
Able to lead & manage a team
Self-motivated, results-oriented individual with good business acumen
Experience in lab, cleanroom, bio containment environment will be an advantage
Valid Class 3 driving license and personal vehicle will be an added advantage