Service Desk Engineer

. Excellent communication skills

. Interpersonal skills, active listening

. 1+ year previous Service desk or equivalent experience

. Attend to Phone calls, Email and any other online queries where applicable

. Excellent organisational skills

. Managing incidents including business expectations and communication

. Strong knowledge of Microsoft based operating systems, MS Outlook and MS Office

. ITIL Knowledge will be a plus

Experience in any ticketing tool (Ex: Remedy / service now...) - preferable
. Comply to process and procedures

. Administrative tasks

Must have Talent / Skills

. Minimum a diploma in Information Technology or equivalent

. Minimum 1 year of relevant working and technical IT experience

. Pleasant disposition and good social etiquette with good spoken and written English

. Good telephony and problem solving / troubleshooting skills

. Good customer service attitude

. Process Driven

. Able to liaise with Customer for daily operations