Service Desk Analyst

IT Service Desk Analyst (Japanese / Mandarin)

Headcount: 3 (Japanese / Mandarin Support)

Location: Changi Business Park, Singapore

Certificate :-Candidates must have JLPT N2 or N1 certification

Role Overview

We are hiring IT Service Desk professionals with strong customer support experience and bilingual communication skills. The role involves handling email and phone-based technical support while providing excellent customer service.

Key Responsibilities

Provide IT service desk support via email and phone

Handle customer queries in English + Japanese OR English + Mandarin

Resolve basic IT technical issues

Support users on applications, APIs, MFT, and host-to-host connectivity

Log incidents and service requests

Follow ITIL-based service desk processes

Deliver high-quality customer service and communication

Required Skills

Fluent in English and Japanese OR English and Mandarin (Read, Write, Speak)

Experience in IT Service Desk / IT Call Centre

Strong email writing and communication skills

Customer service experience in technical environment

Basic IT troubleshooting knowledge

Exposure to:

APIs

MFT (Managed File Transfer)

Host-to-Host integrations

Application support

Sonali Sindhi

Whatsapp No.: +91-9634441110/

+65 60275492// [Confidential Information]