Service Desk Agent (12-hour Shift)

Job Title:Service Desk Agent (12-hour Shift)

Work Location:Ang Mo Kio

Budget:Up to $3,100 per month

Openings:6 positions

Duration:1-year assignment (renewable subject to performance & business needs)

Position Summary

We are seekingService Desk Agentsto join our team tagged to a large scale IT company. You will provide IT support in a 12-hour rotating shift environment, ensuring timely resolution of incidents, effective communication, and adherence to service levels.

Key Responsibilities

• Provide first-line IT support and incident resolution for end-users.
• Handle inquiries related to Microsoft Office 365 and basic IT troubleshooting.
• Log, categorize, and escalate incidents in accordance with ITIL Service Management processes.
• Ensure issues are followed up to closure within defined SLAs.
• Work collaboratively with resolver teams to manage escalated cases.

Requirements

• Education:Higher Nitec/Diploma or higher in IT-related fields.
• Mandatory Skills:Microsoft Office 365.
• Preferred Skills:
• Microsoft Windows OS troubleshooting
• ITIL IT Service Management (knowledge/certification preferred)
• Experience:At least 1 year in IT Service Desk, Desktop Support, or End-User Support roles.

Employment Details

• Shiftwork:Yes 12-hour shifts (rotating day/night).
• Allowance:
• Day shift: $10/shift
• Night shift: $22/shift
• Annual Leave:10 days (for NEXT/APPS 12-hr shift workers only).
• Notice Period:1 month (applies to both parties).
• Start Date:Immediate or within 1 month (subject to background/education verification & work pass approval if required).
• Standby Duty:Not required.

Application Process:If you possess the required skills and are ready to take on a dynamic role, we encourage you to apply. Share your resume at [Confidential Information]

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