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- Participate in project deployments, installations, configurations, testing, and troubleshooting across infrastructure, network, and security solutions.
- Collaborate with team members to meet project goals, deadlines, and service-level expectations.
- Maintain accurate documentation of configurations, implementation steps, and support activities.
- Demonstrate professionalism and effective communication when interacting with customers and stakeholders.
- Support knowledge-sharing within the team by contributing to internal guides, SOPs, and project learnings.
- Meet individual performance targets (KPIs) and maintain a commitment to high service standards.
- Execute technical tasks and service requests as assigned by the team lead or project manager, ensuring timely and quality delivery.
- Provide onsite and remote support to resolve technical issues for customers, escalating complex problems as needed.
- Stay up to date with new technologies, product features, and best practices relevant to your assigned domain.
- Continuously develop technical skills through hands-on experience, training, and mentorship.
- NITEC or higher qualification related to Information Technology or a related field. Relevant certifications or coursework in IT support are a plus.
- 1-2 years of experience in IT related field, preferably in a corporate environment.
- Basic troubleshooting of software and application issues.
- Familiarity with basic IT technology, and user support tools.
- Knowledge of basic networking, operating system, and virtualization.
- Excellent communication and customer service skills to interact with users effectively.
- Strong attention to detail and problem-solving abilities and being proactive.
Depends on project requirements.
Interested candidates should submit their resume to [Confidential Information].
Career switch are welcomed.
Date Posted: 25/09/2025
Job ID: 127023047
