Service crew

Key Responsibilities:

. Greet customers warmly and assist with seating and ordering.

. Handle feedback or complaints tactfully and escalate when necessary.

. Maintain high standards of customer service and ensure satisfaction.

. Assist in daily opening and closing duties.

. Oversee the service crew to ensure orders are delivered accurately and promptly.

. Ensure cleanliness, food safety, and hygiene standards are upheld at all times.

. Guide and mentor junior staff and new hires on service procedures.

. Lead by example during peak hours and take charge of the dining area when needed.

. Help with scheduling, shift handovers, and basic reporting when assigned.

. Manage cash register, process orders accurately, and handle payment transactions.

. Perform end-of-day reconciliation when required.

. Monitor stock levels of service items (cutlery, napkins, condiments, etc.).

. Assist with restocking and report shortages to management.

Job Requirements:

. Minimum 1-2 years of F&B service experience preferred.

. Strong interpersonal and communication skills.

. Ability to work under pressure and in a fast-paced environment.

. Willingness to work shifts, weekends, and public holidays.

. Basic knowledge of food hygiene and safety practices.

Job Type: Full-time

Work Location: In person at Raffles/ Tampines