Job Summary
We are seeking enthusiastic and customer-focused Service Crew to deliver exceptional virtual cafe experiences by engaging customers, processing orders accurately, and collaborating with teams to ensure timely delivery and high service standards.
Responsibilities
- Engage with customers through various communication channels to provide menu recommendations and respond to inquiries about offerings
- Process customer orders accurately and efficiently, ensuring all requests are fulfilled precisely
- Maintain organized and current knowledge of menu items, including seasonal specials and promotions
- Collaborate with kitchen and fulfillment teams to ensure timely preparation and delivery of orders
- Participate in team meetings to contribute to a positive team culture and share best practices
- Follow opening and closing procedures, including setup and breakdown of service stations
- Prepare tables, replenish condiments, restock service items, and maintain organized work areas
- Monitor cleanliness of dining areas, counters, and service stations throughout service hours
- Assist with stock rotation and promptly notify supervisors of low inventory levels
- Adhere strictly to food safety, hygiene, and sanitation standards
- Maintain up-to-date knowledge of daily promotions, seasonal offerings, and menu updates
- Operate point-of-sale (POS) systems and online ordering platforms effectively
Preferred competencies and qualifications
- Demonstrate warm, friendly, and professional demeanor when interacting with customers
- Apply strong communication and interpersonal skills to enhance customer experience
- Exhibit attentiveness and excellent customer service instincts in all interactions
- Use detail-oriented and organizational skills to maintain smooth service operations
- Work collaboratively as a team player with a positive, can-do attitude
- Maintain a well-groomed and presentable appearance
- Show flexibility in availability, including weekends and holidays
- Display passion for hospitality and creating exceptional guest experiences
- Possess enthusiasm for coffee and food culture and share this with customers
- Familiarity with food safety and hygiene regulations
Other Information
- This position is open to Singaporeans or Permanent Residents only
