Senior Technical Account Manager (Electric Power)

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We're committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Caterpillar currently has an opportunity for a Senior Technical Account Manager in Singapore, focused on growing the continuous power gas business. The Team is responsible for leading all efforts related to sales for new products (Gas/Diesel Standby & Prime Power), aftermarket sales and switchgear sales. Our efforts enable us to achieve close customer relationships, dealer development and market leadership. Our team consists of dedicated territory managers, key account managers, switch gear territory managers, aftermarket territory managers and energy technical professionals.

What You Will Do:

• Build customer relationships with key gas genset customers
• Develop a robust pipeline with our dealers for future continuous gas sales
• Ensure Assigned Customers have a Positive Experience
• Serve as the industry expert for 3500 and CG platform Gas gensets in APAC
• Identify gaps in product offerings and provide voice of customer back to product groups
• Create go to market strategies to increase gas genset sales
• Lead projects to gain buy in for these new market strategies

What You Have:

Customer Focus:

• Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
• Advises others on creating customer focused environments in various scenarios.
• Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
• Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.

Relationship Management:

• Communicates to clients regarding expectations of all parties.
• Conducts periodic reviews of work effort, progress, issues, and successes.
• Maintains productive, long-term relationships with clients or vendors.
• Creates opportunities to educate support teams on client priorities.

Decision Making and Critical Thinking:

• Differentiates assumptions, perspectives, and historical frameworks.
• Evaluates past decisions for insights to improve decision-making process.
• Assesses and validates decision options and points and predicts their potential impact.
• Advises others in analyzing and synthesizing relevant data and assessing alternatives.
• Uses effective decision-making approaches such as consultative, command, or consensus.
• Ensures that assumptions and received wisdom are objectively analyzed in decisions.

Industry Knowledge:

• Discusses industry-specific flagship products and services.
• Demonstrates current knowledge of the regulatory environment for industry segment.
• Currently works with a major industry segment and associated functions and features

Additional Info:

• This role requires travelling up to 25% of the time within APAC region.
• This position requires working onsite five days a week.
• Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status however, as a global company, Caterpillar offers many job opportunities outside

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

About Caterpillar

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.