Role Purpose
The Senior/Sales Manager is a strategic leader responsible for the commercial performance and customer satisfaction of NTS Singapore. This role moves beyond individual account handling to focus on people leadership, process optimization, and long-term business growth. You will lead a multi-disciplinary team consisting of Account Managers and Customer Service professionals, ensuring a seamless journey from initial lead generation to post-delivery support for our high-tech OEM partners.
Responsibilities:
1. Team Leadership & People Development
- Direct Management: Lead, mentor, and coach a team of Account Managers and Customer Service staff to achieve high performance and professional growth
- KPI Management: Establish and monitor clear performance metrics (e.g., revenue targets, quotation turnaround times, customer satisfaction scores, and forecast accuracy)
- Culture Building: Foster a proactive, solution-oriented culture that bridges the gap between technical complexity and commercial excellence
2. Strategic Account Oversight
- Portfolio Strategy: Oversee the management of key accounts (Semiconductor, Analytical, Healthcare), ensuring the team maintains deep, multi-level relationships with global OEMs
- Escalation Point: Act as the senior commercial lead for high-stakes negotiations, contract renewals, and complex problem-solving scenarios
- Market Expansion: Identify and capitalize on new market segments and technological trends within the Southeast Asian high-tech manufacturing landscape
3. Operational Excellence (Sales & CS)
- Customer Service Optimization: Streamline internal Customer Service workflows to improve responsiveness, order management efficiency, and communication clarity with production
- Commercial Process: Drive the implementation and continuous improvement of CRM usage, sales funnel management, and New Product Introduction (NPI) commercial handovers
- Cross-functional Collaboration: Work closely with Operations, Supply Chain, and Engineering to ensure that commercial commitments align with site capacity and technical capabilities
Requirements:
- Experience: Minimum 5-10 years of experience in a leadership/management role within a B2B sales or commercial environment
- Industry Background: Proven track record in high-tech manufacturing, precision engineering, or mechatronics. Familiarity with the semiconductor equipment industry is a significant advantage
- Leadership Skills: Demonstrated ability to lead diverse teams (Sales/AM vs. Customer Service/Operations) and manage varying personality types and skill sets
- Education: Degree in Engineering (Mechanical, Mechatronics, etc.) or Business with a strong technical aptitude
- Strategic Thinking: Ability to translate corporate goals into actionable team strategies and individual performance plans
- Communication: Masterful negotiation and presentation skills ability to influence senior stakeholders both internally and at the client level
- Coaching & Mentorship: A genuine interest in developing the next generation of sales and service talent
- Operational Rigor: A data-driven approach to sales management and process improvement
- Resilience: The ability to lead a team through the high-pressure environment of project-driven manufacturing and shifting customer demands
