Roles & Responsibilities
Sales & Business Development
- Proactively identify and generate new business opportunities through prospecting, sales calls, site inspections, networking, and client engagement activities.
- Achieve daily and monthly sales activity targets with a focus on conversion and revenue growth.
- Develop and maintain a strong pipeline of business leads and key accounts.
- Conduct market research and analyze business trends using tools such as Agency360 to identify potential opportunities.
- Organize and host impactful site inspections and familiarization (FAM) trips for prospective clients.
- Maximize revenue opportunities through strategic upselling and cross-selling of hotel rooms, event spaces, dining venues, and entertainment offerings.
- Represent the hotel at industry events, networking sessions, and client functions.
Client Relations & Customer Experience
- Build and maintain strong relationships with corporate clients, travel partners, and key stakeholders to ensure continued business growth and hotel exposure.
- Deliver exceptional customer service aligned with Hyatt and The Standard brand standards.
- Coordinate closely with internal departments to ensure seamless group arrivals, events, and guest experiences.
- Plan and execute memorable WOW experiences during client visits, inspections, and hosted events.
Administration & Operations
- Respond promptly and professionally to all sales enquiries and prepare proposals, presentations, contracts, and sales reports accurately and efficiently.
- Maintain and update client databases using Opera, Envision, and CRM systems.
- Support group and event logistics in collaboration with Reservations and Front Office teams.
- Ensure all sales-related documentation and administrative processes are completed in a timely manner.
- Attend regular meetings, training sessions, and yield discussions to support commercial strategy and business planning.
Financial & Commercial Awareness
- Develop a strong understanding of account production and revenue contribution to support strategic negotiations and account development.
- Contribute to revenue optimization strategies through participation in yield and Groups on Books (GRC) discussions.
- Stay informed on market trends, competitor activity, and external factors that may impact hotel performance.
Leadership & Team Collaboration
- Foster positive working relationships across all hotel departments.
- Support and uphold Hyatt and The Standard's values, culture, and service philosophy.
- Maintain professionalism, confidentiality, and compliance with company policies and local regulations.
- Embrace new technologies and systems to improve productivity and operational efficiency.
Qualifications, Knowledge & Skills
- Minimum 2 years of experience in a similar sales role in hospitality, with a proven track record of achieving sales targets.
- Diploma or Bachelor's Degree in Hospitality, Tourism, Business, or a related field preferred.
- Strong verbal and written communication skills with excellent interpersonal abilities.
- Proficiency in Microsoft Office applications; experience with Opera and CRM systems is advantageous.
- Customer-focused with a passion for building long-term client relationships and delivering exceptional guest experiences.
- Results-driven, self-motivated, and commercially astute with strong negotiation skills.
- A collaborative team player with a positive attitude and professional demeanor.
- Ability to thrive in a fast-paced, dynamic hospitality environment.
