We are currently seeking a high calibre professional to join our team as an
Senior Project Manager, Client Connectivity.
In This Role You Will
- Lead the Chinese desk from Implementation, connect and collaborate with counterparts in Coverage, Sales, Service and develop sub-sector strategies and client plans
- Provide pre-mandate and RFI/RFP consultation and project management expertise for our Chinese client base, utilising your deep SME knowledge of Payments, Liquidity, ERP, and Regulatory Solutions
- Streamline documentation processes using tools like GDOCs to ensure accurate and timely delivery, minimising friction
- Employ proactive project management methodologies and utilise our scalable organisational design to manage multiple complex and global client projects effectively
- Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with clients and senior stakeholders
- Take ownership of client relationships post-sales, leading client communication throughout the project lifecycle and beyond
- Ensure every client is able to operate their accounts and services as expected, and project expectations are met before a project is completed
- Drive continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback to Product to improve client experience
- Collaborate with cross-functional teams globally, including Legal, Operations, IT, Sales, and Product, to optimise internal processes and project delivery
- Stay updated on the latest developments in payments products and technology
- Act as a role model and escalation point for the team, providing training, support and guidance
- Drive the strategic priorities of the GPS business, promoting a positive culture by maintaining a balanced approach to work and life, even when under pressure
To Be Successful You Will Need
- Extensive experience in building effective client relationships and stakeholder management
- Relevant experience in cash management/transaction banking managing Chinese Corporates
- Proficiency in payments and liquidity product knowledge with strong understanding of the China regulatory landscape
- Previous project management experience and/or relevant qualifications
- Familiarity with design thinking principles
- Ability to manage competing deadlines effectively in real-time
- Excellent communication (written and spoken Chinese and English) and influencing skills for client communication
- Proven ability to excel under pressure and drive strategic initiatives forward
Opening up a world of opportunity
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Issued by The Hongkong and Shanghai Banking Corporation Limited.
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