Job Description
We are seeking an experienced and results-driven Senior Outlet Manager to oversee operations across multiple high-volume outlets. This role requires strong leadership, operational excellence, and the ability to drive revenue through both day-to-day operations and event-based initiatives.
Key Responsibilities
Operations Management
- Oversee full outlet operations across assigned locations, ensuring smooth daily functioning
- Maintain consistency in food quality, beverage standards, service excellence, and cleanliness
- Ensure compliance with company policies, SOPs, and regulatory requirements
Revenue & Performance Management
- Drive and achieve monthly revenue targets across outlets
- Monitor sales performance and implement strategies to maximise profitability
- Develop and execute initiatives to increase customer traffic and spending
Cost Control & Efficiency
- Manage and control operating costs, including labour and cost of goods sold (COGS)
- Optimise manpower planning to ensure productivity and efficiency
- Oversee inventory management, including stock control and wastage reduction
Team Leadership & Development
- Lead, train, and develop outlet teams to meet operational and service standards
- Build a strong, accountable, and high-performing team culture
- Conduct regular performance reviews and provide coaching where necessary
Marketing & Events Execution
- Collaborate with marketing teams to plan and execute promotional campaigns and events
- Lead on-ground execution of events to ensure successful delivery
- Develop and implement recurring event concepts to drive consistent revenue
Key Performance Indicators (KPIs) - Achieve combined monthly revenue targets across assigned outlets
- Maintain operating costs within set thresholds (labour + COGS)
- Ensure optimal staffing levels and productivity
- Drive successful event execution and revenue contribution
Job Requirements
- Proven experience in multi-outlet or high-volume F&B operations
- Strong leadership and team management skills
- Solid understanding of cost control, inventory manaeventgement, and budgeting
- Experience in events planning and execution is an advantage
- Ability to work in a fast-paced, dynamic environment
