Senior Operations Executive

JOB SUMMARY

Responsible for supporting and coordinating daily container shipping operations to ensure smooth vessel movements, port operations and schedule execution. The role involves close coordination with vessels, terminals, agents, planners and internal departments to monitor operational activities, follow up on exceptions and resolve day-to-day operational issues.

Responsibilities

• Monitor daily vessel movements, ETA/ETD, port calls, berth schedules and vessel schedules.
• Coordinate with vessels, terminals, agents and internal teams on daily operational matters.
• Monitor vessel schedule changes, port congestion, berth waiting time and operational delays.
• Follow up on vessel delays and support the implementation of recovery plans where required.
• Monitor vessel turnaround and port operational performance.
• Coordinate operational requirements for vessel port calls and ensure timely follow-up with relevant parties.
• Handle and follow up on operational issues, including terminal delays, cargo operations, vessel incidents and other exceptions.
• Prepare and maintain daily operational reports, vessel position updates and other operational records.
• Escalate critical operational issues and potential service disruptions to management in a timely manner.
• Assist in monitoring operational costs and follow up on relevant invoices, claims and supporting documents.
• Support operational projects and process improvement initiatives.
• Perform other operational duties assigned by the supervisor or management.

Compliance and support

• Ensure daily operations are carried out in accordance with company procedures, safety requirements and applicable maritime regulations.
• Maintain accurate operational records and documentation.
• Support the handling of vessel/terminal incidents, including collection of SOF, LOP, reports, invoices and other supporting documents.
• Assist in operational investigations and follow-up actions where required.
• Ensure timely communication and escalation of operational and safety-related issues.
• Provide administrative and operational support to the Operations team.

Other Duties

• Prepare regular operational reports and management updates.
• Attend meetings and discussions with terminals, agents, vessels and internal departments when required.
• Support service launches, port rotation changes and other operational projects.
• Provide backup support to team members during peak operational periods.
• Maintain effective working relationships with internal and external stakeholders.
• Perform other duties as assigned by the supervisor or management.

REQUIREMENTS

• Diploma or Bachelor's Degree in Maritime Studies, Shipping, Logistics, Supply Chain Management, Business Administration or a related discipline.
• 2-3 years of relevant experience in container shipping, liner operations, vessel operations or port operations.
• Good understanding of container liner shipping and vessel/port operations.
• Good communication and coordination skills.
• Good analytical and problem-solving skills.
• Able to work independently and manage multiple operational matters simultaneously.
• Detail-oriented, proactive and responsible.
• Good command of written and spoken English.
• Proficient in Microsoft Office, particularly Excel and PowerPoint.
• Experience with shipping, terminal or vessel operating systems is an advantage.
• Willing to work beyond normal office hours when required to support vessel and port operations.
• Candidates with relevant experience in liner shipping or container vessel operations will be preferred.