Senior Officer, Student Services

ACCOUNTABILITIES

Execute the day-to-day administrative work processes for the successful delivery of centralized customer- centric services to SIMGE learners.

1. Student Services: Execute the day-to-day work processes for the smooth delivery of services to SIM GE learners.
2. Performance Management: Carry out the services provided by Student Services team to achieve departmental outcome.
3. Continuous Improvement and Innovation: Provide inputs or suggestions to improvements on systems and processes to improve the efficiency and effectiveness of Student Services department
4. Quality Control: Execute work processes to ensure that SIM GE student interactions are responded to in accordance with policies, procedures and regulatory requirements.

JOB REQUIREMENTS

• Diploma holders

• At least 2 - 3 years of relevant work experience in a customer-focused environment, preferably in an education setting

• Understanding of frontline customer/call centre operations, with knowledge of customer service and enquiry-handling processes

• Bilingual with good command of spoken and written English

• Working knowledge of Microsoft Office software

• Excellent interpersonal, communication and presentation skills

• Good organizational skills

• Ability to engage effectively with people of diverse background

• A team player who is able to work with academic staff and administrative support personnel

• Result-oriented

• Resourceful

• Able to work independently and as a member of multiple and varied teams

We regret that only shortlisted candidates will be notified.