This role will work with cross-functional teams and stakeholders to lead and facilitate quality improvement projects within AIC and in the Community Care Sector, applying lean management, design thinking and agile sprint-style methodologies to co-develop innovative solutions, engage AIC Divisions and providers for project participation and deliver impactful and sustainable improvements in organisational effectiveness, care quality and client experience.
- Stakeholder Engagement with Internal Divisions and Community Care Organisations
- Build and maintain strong working relationships with internal Divisions and external community care partners.
- Engage both stakeholders to encourage participation in Quality Improvement (QI) initiatives.
- Conduct ground sensing through meetings, observations and focus groups to understand needs and opportunities.
- Facilitate communication and collaboration across stakeholders to ensure alignment with sector strategies.
- Facilitation and Project Management of Quality Improvement Projects
- Lead and facilitate QI workshops using lean management, design thinking tools and sprint-style methodologies.
- Scope projects with stakeholders, define objectives, and develop project/ workshop plans.
- Liaise with project teams to guide implementation, data collection and analysis. Assimilate results into quality deliverables and communicate to Project Sponsors for buy-in.
- Ensure documentation of deliverables (e.g., A3 reports, feedback, After-Action Reviews etc.).
- Sustenance of Quality Improvement Projects
- Monitor implementation progress and follow up with project teams.
- Provide guidance to sustain and scale successful initiatives.
- Develop change management approaches (as a project team), to embed improvements into practice.
- Promote a working environment of collegiality and effective teamwork.
- Support sector/ organisation-wide events (e.g. Quality Time) and platforms (e.g., Leadership Network) to strengthen Quality culture.
- Demonstrate good interpersonal skills with both internal and external stakeholders
- Perform any other duties as assigned by supervisors.
Job Requirement
- Degree in any discipline with minimum 6 years of relevant working experience with at least 2 years in Service design or Business process re-engineering using a structured methodology.
- Knowledge of the health-social /community care sector would be an advantage.
- Relevant experience in facilitating quality improvement projects would be preferred.
- Strong analytical and conceptualization with problem-solving skills.
- Proactive and self-motivated, with the ability to adapt well to a fast-paced and dynamic environment.
- Takes responsibility and ownership of one's own work.
- Good time management and analytical skills.
- Good interpersonal and communication skills.
